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Last updated: 3 July 2026
These Terms & Conditions (“Terms”) govern your access to and use of soluna-hotels.com (the “Website”), operated by S.H.G. for Tourism Development, trading as Soluna Hotels. By accessing or using the Website, or by submitting an enquiry through it, you agree to be bound by these Terms. If you do not agree, please do not use the Website.
S.H.G. for Tourism Development, operating Soluna Hotels at Katameya Coast, North Coast, Matrouh Governorate, Egypt. You can reach us at info@soluna-hotels.com or +201028006051.
By continuing to use the Website you confirm that you accept these Terms and agree to comply with them. If you do not agree to these Terms, you should not access or use the Website.
You may use the Website for lawful, personal, and non-commercial purposes only. You agree not to:
An enquiry submitted through our contact form, by email, phone, or WhatsApp is a request for information and does not constitute a confirmed booking. A reservation is confirmed only when you receive an explicit confirmation from us or from our booking platform.
Online bookings are processed through bookings.soluna-hotels.com, a third-party
reservation platform, and are subject to that platform’s terms as well as the specific rate,
deposit, cancellation, and modification policies shown to you at the time of booking. Please review
those policies carefully before you confirm. Rates and availability are subject to change until a
booking is confirmed.
Prices are shown in the currency displayed at the time of booking and may be subject to applicable taxes and service charges. Payments are handled securely by our booking or payment provider; we do not collect or store your full card details on this Website. In the event of an obvious pricing error, we reserve the right to correct it or decline the affected booking.
Cancellation and amendment terms depend on the rate and package you select and are set out during the booking process. It is your responsibility to review the applicable policy before confirming your reservation.
All content on the Website — including text, photographs, graphics, logos, and design — is owned by or licensed to S.H.G. for Tourism Development and is protected by intellectual-property laws. You may not reproduce, distribute, or use it for commercial purposes without our prior written permission.
The Website may link to third-party services (such as our booking platform, WhatsApp, or map providers). We are not responsible for the content, policies, or practices of those third parties, and your use of them is at your own risk and subject to their terms.
We take care to keep the Website accurate and up to date, but content — including imagery, descriptions, and availability — is provided for general information and may change. Photographs are illustrative and actual facilities may vary.
The Website is provided on an “as is” and “as available” basis, without warranties of any kind, to the fullest extent permitted by law. To the extent permitted by law, S.H.G. for Tourism Development shall not be liable for any indirect, incidental, or consequential loss arising from your use of, or inability to use, the Website. Nothing in these Terms excludes any liability that cannot be excluded under applicable law, including liability for personal injury caused by our negligence, or for fraud.
Your use of the Website is also governed by our Privacy Policy and Cookie Policy.
These Terms are governed by the laws of the Arab Republic of Egypt. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent Egyptian courts. Nothing in this clause affects any mandatory consumer rights you may have in your country of residence.
We may update these Terms from time to time. Changes take effect when posted, and we will revise the “Last updated” date above. Your continued use of the Website after changes are posted constitutes acceptance of the revised Terms.
For questions about these Terms, please write to info@soluna-hotels.com, or by post to S.H.G. for Tourism Development, Katameya Coast, North Coast, Matrouh Governorate, Egypt.
